FamilyPilot · Account & privacy

Delete your FamilyPilot account

You can securely request deletion of your FamilyPilot account and private data here. You do not need to sign in to the LifePilot website, and we will never ask for your FamilyPilot password on this page.

Start securely

Safest method: use the FamilyPilot app

While signed in, open Settings → Danger Zone → Delete Account. This authenticated path is the recommended way to begin.

Use a secure email verification link

Request a short-lived, one-time link sent to your account email. The link expires after 20 minutes and only verifies access to that email; you must still explicitly confirm the deletion request. If you did not request the link, you can ignore the email.

Preparing the secure request form…

What happens to your data

FamilyPilot removes data that belongs only to your account while preserving shared information only where another authorised household member is entitled to retain it. Account email addresses and device tokens are not kept as deletion audit data.

Deleted

The deletion process removes:

Your Amazon Cognito account, linked sign-in identities and active sessions
Your private preferences, settings, notification registrations and device tokens
Private cloud records and media that no retained record references
Local app data on a device when it detects that the account is being deleted

May be retained or anonymised

Some shared information may need to remain:

Shared household, calendar, task, co-parenting and child records that remaining authorised household members are entitled to retain
Media referenced by a valid retained shared record, for as long as that record retains the reference
Account attribution replaced with an anonymous former-member label
Limited pseudonymised compliance, consent, authority, ownership and safety evidence
Minimised evidence that the deletion operation completed

Shared children remain available

A child shared with another parent is not deleted when one parent deletes their account. The shared child profile and records needed by the remaining parent may be retained.

Limited retention after deletion

Legitimate pseudonymised compliance, consent, authority, ownership and safety evidence may be retained for up to 2,557 days so another person's legitimate evidence is not destroyed. Completed deletion-operation evidence is promptly minimised and retained as operational evidence for 365 days before automatic expiry. These retained records do not preserve account access, active authority or active consent.

Household ownership

Each household you own is handled independently before account deletion can proceed. Closing a household permanently deletes its private household records and associated media when processing occurs.

Ownership can move only to an active, capable authenticated account holder aged 16 or over.
The replacement owner must accept the transfer.
A retained household containing an authenticated user aged 13–15 must also retain an active eligible owner or administrator aged 18 or over.
Dependant profiles cannot own a household. If no eligible replacement remains, you must explicitly confirm closure of that household, subject to the protections for households containing an authenticated user aged 13–15.

Subscriptions

Account deletion and subscription cancellation are separate. Deleting your FamilyPilot account does not cancel a subscription billed by Apple or Google. Store billing must be cancelled separately through the relevant Apple App Store or Google Play account. Subscription ownership or billing acknowledgement may need to be resolved before account deletion can proceed.

Cancellation period

Once household ownership requirements are resolved, the request is scheduled with an exact seven-day grace period. You can cancel in FamilyPilot while the request says cancellation is available. Cancellation is unavailable once processing begins. Cancelling also cancels an unprocessed household closure, but an ownership transfer already accepted by the replacement account holder is not automatically reversed.

Need help?

If you need help or cannot access your account email, contact FamilyPilot support at admin@lifepilot.com.au. Support will require secure account verification and cannot approve deletion from an email address alone.