Last Updated: 30 June 2026
Introduction
This Privacy Policy explains how LifePilot Pty Ltd collects, uses, stores, and protects personal information when you use our website, software products, mobile applications, and related services.
LifePilot Pty Ltd currently develops FamilyPilot. Future products may include additional LifePilot software. This policy applies to LifePilot Pty Ltd, the website at https://lifepilot.com.au, FamilyPilot, and any future LifePilot products that link to this policy.
We aim to collect only the information reasonably needed to provide, maintain, secure, and improve our products. We do not sell personal information.
Information We Collect
Website and Enquiry Information
If you contact us through our website, by email, or through another support channel, we may collect your name, email address, organisation details, enquiry content, and any other information you choose to provide.
Product Account Information
When you create or use a product account, we may collect information needed to create, authenticate, support, and manage that account. This may include your name, email address, login details, account settings, subscription or purchase status, support requests, and content you choose to enter into a LifePilot product.
For FamilyPilot, this may include family organisation information entered by users, such as names, routines, schedules, tasks, notes, preferences, and related household or family planning details.
Device and Usage Information
We may collect technical and usage information to operate, protect, and improve our website and products. This may include IP address, device type, operating system, browser type, app version, device identifiers where permitted, pages or screens viewed, feature interactions, log data, crash reports, diagnostics, and performance information.
How We Use Information
We use personal information to provide and operate our website and products, create and manage accounts, authenticate users, respond to enquiries, provide customer support, process subscriptions or purchases, maintain security, prevent misuse, diagnose issues, improve reliability, develop product features, and comply with legal obligations.
We may also use aggregated or de-identified information to understand product performance and usage trends. This information is not intended to identify individual users.
Third-Party Services
We may use trusted third-party service providers to host, operate, distribute, secure, analyse, and support our website and products. These providers may process personal information only as needed to provide their services to us or as otherwise required by law.
AWS
We may use Amazon Web Services to host our website, applications, databases, files, backups, logs, and related infrastructure.
Apple
If you access our products through Apple platforms, Apple may process information related to app distribution, purchases, subscriptions, device services, crash reporting, and platform features in accordance with Apple's own policies.
If you access our products through Google platforms, Google may process information related to app distribution, purchases, subscriptions, device services, crash reporting, and platform features in accordance with Google's own policies.
Analytics
Where applicable, we may use analytics and diagnostics tools to understand product usage, improve performance, and identify errors. We aim to limit analytics collection to information reasonably needed for product operation and improvement.
Data Storage and Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption in transit, secure infrastructure, backups, monitoring, and least-privilege operational practices.
Personal information may be stored or processed in Australia or other countries where we or our service providers operate. We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide our services, comply with legal obligations, resolve disputes, maintain security, and enforce agreements.
No method of transmission or storage is completely secure. If we become aware of a data security incident that requires notification, we will take steps required by applicable law.
Children's Privacy
FamilyPilot is designed to support family organisation and may involve information about children entered by a parent, guardian, or authorised family member. Children should use our products only with appropriate parent or guardian involvement.
We do not knowingly collect personal information directly from children without appropriate consent or authorisation. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and take appropriate action.
Your Rights
Depending on where you live, you may have rights to access, correct, update, export, restrict, object to, or delete personal information we hold about you. You may also have the right to withdraw consent where processing is based on consent.
If a LifePilot product allows account creation, you may request deletion of your account and associated personal information by contacting us at admin@lifepilot.com.au. We may retain limited information where reasonably necessary for security, legal compliance, dispute resolution, backup integrity, or legitimate business records.
To make a privacy request, contact us using the details below. We may need to verify your identity before responding.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes to our products, practices, legal requirements, or operational needs. The updated version will be posted on https://lifepilot.com.au with a revised Last Updated date.
Contact Information
If you have questions about this Privacy Policy or want to make a privacy request, contact us at:
This policy is intended to provide clear information about our privacy practices. It does not limit any rights you may have under applicable privacy or consumer protection laws.