FamilyPilot Terms of Service
Version: terms-au-v1
Approved for production: 29 August 2026
Effective date: Upon first publication in FamilyPilot or on LifePilot's website
1. About these Terms
These Terms of Service (Terms) govern use of FamilyPilot, a private family and household organisation application provided by LifePilot Pty Ltd (LifePilot, we, us or our). FamilyPilot v1 is offered only in Australia. By creating or continuing an authenticated account, you agree to these Terms through the active acceptance control shown in the app. Our Privacy Policy explains how we handle personal information.
LifePilot Pty Ltd's ABN is 70 693 176 680. Contact us at admin@lifepilot.com.au or visit https://www.lifepilot.com.au.
2. Eligibility and age-based accounts
You must give an accurate date of birth. FamilyPilot applies these capability bands:
- Under 13: no independently authenticated account is permitted. A parent, guardian or other authorised adult may create and manage a dependant household profile instead.
- Ages 13–14: an authenticated account is permitted only after an invitation to an adult-managed household, the young person's assent to the Youth Notice, and verified approval by an authenticated parent or guardian aged 18 or over. The young person does not accept these Terms on their own for v1.
- Age 15: an authenticated account may accept these Terms and acknowledge the Privacy Policy where capacity is not in doubt, but must participate through an adult-managed household for v1.
- Ages 16–17: an authenticated account may accept these Terms and may create, own and manage a private FamilyPilot household, including ordinary household organisation features.
- Age 18 or over: standard authenticated account and household capabilities apply.
A household containing an authenticated user aged 13–15 must retain an active eligible owner or administrator aged 18 or over. Household ownership is only a FamilyPilot application role. It is not evidence that a person is an adult, a parent or guardian, has custody or parental responsibility, owns or leases a home, or is legally entitled to make decisions for another person.
We may suspend onboarding or access where age, acceptance, guardian approval or household-management requirements cannot be verified. A person whose capacity to understand these Terms is reasonably in doubt should use FamilyPilot only with appropriate assistance and lawful authority.
3. Accounts and security
You must use an email account you control, provide accurate account information, protect your credentials and device, and tell us promptly about suspected unauthorised access. You are responsible for activity through your account unless responsibility cannot lawfully be imposed on you. Do not share authentication credentials. Dependant profiles are not accounts and must be controlled by an authorised account holder.
4. Private households, invitations and sharing
FamilyPilot is not a public social network. Household content is shared with authenticated members and other authorised recipients according to household roles, invitations, co-parent authority, person-specific authority and feature permissions. Invitations may be cancelled, rejected or expire. Members can be removed using the controls available to authorised household managers. Ordinary self-leave and an authoritative co-parent-disconnect workflow are not available in v1; contact support or use available blocking and household-management controls if assistance is needed.
Before entering, uploading or sharing information about another person, you must have a lawful basis and appropriate authority. This includes information about children, dependants, co-parents, guests and emergency contacts. Do not use a household role, invitation or profile to misrepresent custody, guardianship, consent or authority. A co-parenting record or approval in FamilyPilot does not determine custody, parental responsibility or any legal dispute.
5. Sensitive, health, medication and emergency information
Some optional features can contain health, medication, allergy, disability, emergency or other sensitive information. Those protected features require the applicable person's specific consent or a verified parent, guardian or co-parent authority recognised by FamilyPilot. Consent can be withdrawn in Settings for the relevant scope. Withdrawal stops future authorised processing for that scope but does not undo prior lawful processing or require deletion of evidence or shared records that we may lawfully retain.
FamilyPilot is an organisation tool, not a medical device, health service, medication administration system or emergency service. Information, schedules, reminders and records may be incomplete, delayed, unavailable or wrong. Do not rely on FamilyPilot for diagnosis, treatment, dosing, urgent alerts or emergency response. Verify important information independently and call 000 or an appropriate professional in an emergency.
6. Other feature limitations
Budgeting and expense features are organisational aids only and are not financial, accounting, tax or credit advice. FamilyPilot does not connect to bank accounts or hold funds.
Notifications and reminders can be delayed, suppressed, duplicated or not delivered because of device settings, connectivity, operating-system behavior or third-party services. Maintain another reliable method for anything time-critical.
Addresses, place suggestions, routes and travel estimates may be inaccurate, incomplete or out of date. They are not safety or navigation guarantees. Check conditions and official directions before travel.
FamilyPilot is not a legal service and does not provide legal advice about parenting, custody, authority, contracts or any other matter.
7. Your content
You retain ownership of content you create or upload. You grant LifePilot a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, display and adapt that content only as reasonably necessary to operate, secure, support, moderate and improve the FamilyPilot service, comply with law, and action your authorised sharing and deletion choices. This licence ends when the content is deleted, except for retained shared records, backups, de-identified material, and legal or safety evidence kept as described in these Terms and the Privacy Policy.
You must not upload or use FamilyPilot to create, share or facilitate unlawful, threatening, abusive, harassing, exploitative, discriminatory, sexually abusive, violent, fraudulent or privacy-invasive content or conduct; impersonate another person; evade a block or enforcement action; access a household or person record without authority; distribute malware; interfere with the service; or infringe another person's rights.
8. Safety, reports, blocks and enforcement
Users can report a user or supported household content. FamilyPilot may filter content, investigate reports, restrict visibility or notifications, remove content, revoke invitations or authority, suspend features or accounts, or take other proportionate action. We do not promise to monitor all content or resolve private family disputes.
A block prevents supported direct interaction, invitations and targeted notifications between the two accounts. It does not remove historical shared household records, prove wrongdoing, decide custody or automatically remove either person from a household. Some household content may remain visible where another authorised member is entitled to retain it. Safety, report, block, moderation and enforcement evidence may be retained in pseudonymised form after account deletion where reasonably required for safety, legal claims, service integrity or compliance.
If there is immediate danger, contact emergency services. For FamilyPilot safety or support concerns, use the in-app report or support route or email admin@lifepilot.com.au.
9. Service operation and availability
We may maintain, change, suspend or discontinue features. We do not guarantee continuous, error-free or loss-free availability. Keep independent copies of information you cannot afford to lose. Third-party services, operating systems and networks may affect availability. We may apply reasonable limits needed for security, reliability or lawful operation.
10. Intellectual property
LifePilot and its licensors own FamilyPilot, including its software, design, branding and non-user content. These Terms give you a personal, revocable, non-transferable right to use FamilyPilot for lawful private household purposes while your account remains active. They do not transfer our intellectual property to you.
11. Subscriptions
FamilyPilot Premium is an auto-renewable monthly subscription offered for launch in Australia. The current Australian launch price is AUD $10.00 per month, with billing through the Apple App Store on Apple devices or Google Play on Android devices. The price, taxes and transaction terms displayed by the relevant store at purchase control the transaction. No introductory offer or free trial is offered for v1, Apple Family Sharing is off, and there is one launch Premium product.
You can restore purchases and open the relevant store's subscription-management controls from FamilyPilot. Cancellation must be completed through Apple or Google. Deleting a FamilyPilot account does not cancel store billing. Premium access follows provider-verified paid-through, grace-period, cancellation, refund and revocation state, subject to applicable store terms and law.
12. Account deletion
You may request deletion in the app or through the public FamilyPilot deletion page. A seven-day grace period applies after ownership requirements are resolved. You may cancel while the request says cancellation is available, but not after processing begins.
Before deletion, household ownership must be transferred to an accepting capable authenticated account holder aged 16 or over or the household must be expressly closed. A retained household containing an authenticated user aged 13–15 must also keep an active eligible owner or administrator aged 18 or over. Closing a household permanently deletes its private household records and associated media when processing occurs.
Permanent processing revokes access, active authority and active consent, removes sessions and FamilyPilot-controlled push registrations, deletes private account data and unreferenced media, and deletes the Amazon Cognito identity. Shared household records another authorised member is entitled to retain may remain, with the deleted account's identity and attribution removed or pseudonymised. Media referenced by a valid retained shared record may remain with that record. Legitimate pseudonymised compliance, consent, authority, ownership and safety evidence may be retained for 2557 days. Completed deletion-operation evidence is minimised and ordinarily retained for 365 days. Recovery backups age out under their configured recovery windows.
Deletion cannot reverse content another person lawfully received outside FamilyPilot. Store subscription cancellation is separate from FamilyPilot account deletion.
13. Suspension and termination
We may restrict or terminate access where reasonably necessary to protect a person or the service, investigate suspected misuse, comply with law, or enforce these Terms. Where appropriate, we will consider context, safety and available review information. You may stop using FamilyPilot at any time and may request account deletion.
14. Australian Consumer Law and liability
Nothing in these Terms excludes, restricts or modifies a guarantee, right, remedy or liability that cannot lawfully be excluded, including under the Australian Consumer Law.
To the maximum extent permitted by law, FamilyPilot is provided on an as-available basis and LifePilot excludes implied warranties that may lawfully be excluded. Where a guarantee applies and the Australian Consumer Law permits limitation of the remedy, LifePilot's liability is limited, at LifePilot's option, to resupplying the services or paying the reasonable cost of having them supplied again. LifePilot is not liable for indirect or consequential loss to the extent that exclusion is lawful. These limitations do not apply to fraud, wilful misconduct, personal injury caused by negligence, or any liability that cannot lawfully be limited.
15. Changes to these Terms
We will identify the applicable version and effective date. If a change is material, FamilyPilot will require active reacceptance before continued authenticated use. We may give prominent notice or require acknowledgement for a material Privacy Policy change and will obtain fresh specific consent before using sensitive information for a new purpose where required. Editorial or non-material changes do not require unnecessary reacceptance.
16. General
If a provision is invalid or unenforceable, it is severed to the minimum extent necessary and the remaining provisions continue. A delay in enforcing a right is not a waiver. You may not transfer your account or these Terms without our consent; LifePilot may transfer these Terms as part of a lawful corporate transaction, subject to applicable privacy and consumer law.
These Terms are governed by the laws of New South Wales and Australia. Courts with jurisdiction in New South Wales may hear disputes, without limiting any right you have to bring a claim in another forum under applicable consumer law.
17. Contact
LifePilot Pty Ltd
ABN 70 693 176 680
Email: admin@lifepilot.com.au
Website: https://www.lifepilot.com.au